Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Response Warranty

  • Our tech help and support Dept is on duty 24/7 to attend to all of your help needs. Every single ticket you send out to us shall be solved within no more than one hour. If your case requires the aid of an administrator, we’ll send the ticket to the person on shift and will let you know that the problem will soon be resolved.

  • Top quality support service

  • Qualified Client Help Service

  • Our customer support Department will be online for you 24/7 to to handle all service request tickets that you send. We offer client assistance for all software applications that are installed in advance on your machine. These include our in–house built Site Control Panel, the selected OS and also the server admin panel (in accordance with the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Site Control Panel that is provided free–of–charge with your VPS offers an incorporated collection of articles. You’ll see a number of extensive how to articles and a range of step–by–step video guides that display all the essential website administration responsibilities. You can use them by simply clicking the Help or Video control keys in the right part of each Control Panel section.