If you ever have any questions associated with your web hosting account or you face a problem with your sites, you’ll need to touch base with the hosting provider’s customer support team. It may not make any difference how swiftly they will answer if you have a general query, but an issue like an unsuccessful application update, for example, may lead to your website becoming broken or inaccessible online. And the longer you wait for the support team to help you, the longer the site will be down. In case you offer services or goods online, any outage will influence your website in a disruptive way and you may lose existing or prospective customers. A lot of web hosting providers, primarily resellers, reply to support tickets and e-mails within twenty four hours, but in the digital epoch that is much too long, as visitors will rarely return to a website that isn’t working correctly for lengthy stretches of time.

One-Hour Response Guarantee in Cloud Web Hosting

Our cloud web hosting offer a 60-minute reply guarantee, which means that regardless of what query or predicament you may have, we’ll always be there to help you. As a matter of fact, it seldom takes more than 30 minutes to get a problem resolved or an inquiry answered, and this is valid for both sales and technical matters. Our client care staff representatives are available 24-7, even on public holidays and weekends, so you’ll always obtain swift support. We understand how costly time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have investigated the issue and, in case we haven’t worked out a solution, we will supply you with more details on what you need to do on your end, when the situation demands it. With our support service, you can rest assured that there will be someone to help you immediately, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a ticket through your web hosting Control Panel or write an email concerning your semi-dedicated server, you’ll obtain an answer within no more than 60 minutes. You can contact us whenever you need in regards to general, technical or billing issues and since we are working 7 days a week, you will always get support in a timely fashion. Depending on the specific question or issue, we will give you more info, fix the obstacle if it has been caused by something within our reach or tell you what steps to take in case you have to configure a specific setting for a software app that we don’t have access to. You can forget about waiting around for a whole day for every single answer. As it is, in the majority of cases we respond to tickets and emails within no more than twenty to twenty five minutes.