A live chat is a real-time method of communication between a website hosting company's support crew and its clients. It is an efficient method to get some info about the web hosting services or get some problem resolved since you are talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a ticket are the lower possibility of errors when you exchange data like usernames or domain names, the faster response time since the communication is real-time plus the fact that you don't need to stay on the chat all the time - you'll be able to do something different while the representative investigates the issue in question. Also, you will be able to join a live chat room from any kind of computer that is connected to the world wide web, avoiding the telephone charges that you'll have to pay if you're calling to a different country.

Live Chat Support in Cloud Web Hosting

In addition to the telephone and ticket support, our company provides live chat support as well. You'll be able to contact us every day, which includes weekends and holidays, and we will give you more information about the cloud web hosting that we supply if you are not a customer yet, or about basic and billing questions if you already have a user profile. Though for entirely technical matters you will have to open a ticket to our technical assistance team, since such matters will require more time to be dealt with, you may still contact us through our live chat for some tech details. To give you an example, we are able to help you set up an email address in your email client or troubleshoot a variety of problems, saving you a lot of time. Even if our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is accessible to all our potential and active clients. In case you are searching for a new web hosting account, you are able to chat in real time to one of our representatives and obtain more information about our Linux semi-dedicated packages so that you can pick the optimal package for your websites. In case you already have an account with us, we'll be able to assist you in a timely manner with general, billing and 1st level techissues. Though in certain cases you will have to open a support ticket since there are situations that cannot be resolved through a live chat, we'll be able to assist you with numerous standard tasks, for example installing an email account in an email client or redirecting one domain name to another. This way, you'll take advantage of timely assistance and you will save plenty of time.