A ticketing system is the most widely used channel of correspondence that hosting providers offer to their clients. It’s typically part of the billing account and is the very best way to handle a problem that requires a certain amount of time to examine or that has to be forwarded to a system administrator. Thus, all responses supplied by either side will be stored in one place in the event that somebody else wants to work on the issue in question and the info in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you’ll have to log in and out of at least 2 accounts in order to accomplish a specific procedure or to touch base with the company’s customer service staff. If you’d like to administer a number of domain names and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. Also, it may take a substantial length of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you will never have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while browsing through your website files or fine-tuning different settings. The ticketing system is being strictly monitored 24/7/365 by our tech support team representatives and the ticket response time is maximum 1 hour, but it seldom takes more than 20 minutes to get help. In contrast with some providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for info relating to any billing or technical problem. In addition, you can read a variety of informative articles, which will help you fix the most common complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated packages, so you won’t require some other platform to get in touch with our technical support staff – you can do it on the spot in the event that you face a predicament. Opening a new ticket takes a few mouse clicks and tracking down an older one is equally easy. With our smart search option, you can swiftly find any ticket that you have submitted in the past. You can post a ticket at any particular point in time since our customer service staff representatives are available to you 24 hours a day and answer in no more than sixty minutes, although it seldom takes that much to get support. With the Hepsia Control Panel, you will have everything in one place and you can just forget about needing to sign in and out of 2 or more platforms to troubleshoot a simple issue.