Many users who begin using their 1st web hosting account, or switch companies, often have questions in regard to how particular tasks are executed or chance upon complications when setting up various things like emails, website settings, and so on. This is the reason why, some web hosting companies have prepared documentation with popular questions and problems in order to help their clients obtain information quickly and easily. As a result, the support team can spend more time on actual problems that given clients may be experiencing, since the solution for the smaller things will already be available on the World Wide Web and customers can resolve them without getting in touch with the customer support staff. Having exhaustive documentation is extremely important, particularly for new users without any experience, since the web hosting service entails tons of features and lots of people can get confused about what to do. A good knowledge base can both help you execute the tasks that you want and get to know how the web hosting service works in general.

Extensive Online Documentation in Cloud Web Hosting

If you’ve ordered your first cloud web hosting package from our company or have moved your site over to us, you will grow familiar with our platform and our in-house created Hepsia hosting Control Panel in no time as we have compiled an elaborate online knowledge base where you can find all the information that you’ll ever need – both general info in regard to the service as a whole and more concrete info about the separate features that you can make use of and the predicaments that you might come across. The articles themselves are available in 2 locations. The entire article collection can be accessed via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in each and every Control Panel section too. You can discover how to accomplish more or less everything, from enabling an .htaccess config file to managing a mailing list, and all the articles offer in-depth instructions, so you won’t ever get bewildered due to an unclear text. Surely, in case you face a more specific obstacle and you’re unable to find an adequate solution in our knowledge base, you can contact our tech support staff representatives 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which is included in our Linux semi-dedicated packages, will allow you to access the extensive online documentation that we have prepared for you. The articles include general information about our web hosting services, how-to tutorials about the separate features that you can access, along with troubleshooting guidelines that can help you recover common problems that you may stumble upon. The topics that we’ve included encompass practically everything, from elementary things such as how to host a new domain name in the account, to more complex ones such as which SSH commands are permitted on the semi-dedicated servers. Articles that are dedicated to the features of a given section of the Control Panel will always be available in the right corner of the page that you are on, while the entire article archive can be accessed through the dedicated Help section.