The accessibility to the customer and technical support that a cloud web hosting company offers can tell you a lot about the services which they provide as well. When you are allowed to use just e-mails or tickets, you have most probably discovered some reseller and not the actual web hosting provider. If this is the case, you may have to wait for several days to get an issue resolved since your reseller may not be checking their communication regularly or they may need to consult with the true website hosting company for additional help. When the supplier can provide various ways of communication with fast response time which are available anytime, they are almost certainly the top provider, not only a reseller. Which means that you'll reap the benefits of well-timed assistance and quality support since they'll have instant access to the servers where your account is. Regardless of the issue - sales or technical, it is generally much better to have the option to get hold of your web hosting company directly via your favourite method of communication.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the significance of receiving assistance in a timely manner, that's why our cloud web hosting services include 24/7 technical support plus several ways of communication. If you do not have an account yet, you can call us or take advantage of our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up obtaining a service that you can't use. If you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it requires additional investigation. In contrast to the majority of providers on the market, we respond to all tickets within one hour, so you will not need to wait for a whole day. Our support services are accessible day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to test our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and general queries. Our agents can help you choose the best plan or offer you details about our servers, so as to confirm if the system requirements for your websites are met. In case you are a current customer, you will also be able to get in touch with us through email or through our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that any time you use any of these two ways of contact, you'll get a reply within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. In case you've employed the web hosting services of other companies, even big ones, you are able to compare the reply time as it often takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS Hosting

In case you've got a Virtual Private Server from us, you can get in touch with us 24/7 for any kind of server-related issue or forany problems and / or questions about the pre-installed software the server is equipped with. If you haven't acquired a virtual private server package yet, you're able to learn more details about our services by giving us a call or through the live chat service. For more technical problems, you're able to send an e-mail or open a trouble ticket through your billing Control Panel and you'll get assistance within a maximum of one hour irrespective of the time of the day, even on holidays and weekends. The actual answer time normally doesn't extend past 30 minutes. In case you're looking for assistance for third-party software, you're able to take advantage of the Managed Services upgrade which you can add to every single VPS plan and our admins will help you with any set up or troubleshooting problem you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour maximum reply time guarantee, you will get quick support when you obtain a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, which means that if you open a ticket via your billing account or you send an e-mail message about any kind of issue with the server or the pre-installed software on it whatever the time of the day, you'll receive an answer within the hour, even during holidays. Our ticketing system is the perfect option in case the matter involved needs more time to be resolved or in case it has to be given to our administrators, as it's a lot easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to call us or talk to a live agent via our chat service. If you add the Managed Services upgrade to your server plan, our administrators will also help you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.